Salesforce Administrator

About the Role

Molbio Diagnostics Limited is looking for a Salesforce Administrator to manage and support our Salesforce CRM platform, which powers our Sales and Service operations.

This is a hands-on role where you'll be responsible for the day-to-day administration of Salesforce, supporting business users, maintaining system security, managing data, configuring platform enhancements, and ensuring the CRM operates efficiently. You will work closely with cross-functional teams and implementation partners to support business requirements and continuously improve the platform.

Key Responsibilities

• Serve as the primary administrator for Salesforce Sales Cloud and Service Cloud.
• Provide timely support and resolution for Salesforce-related issues raised by business users.
• Manage user lifecycle activities including user creation, deactivation, profiles, roles, permission sets, public groups, queues, and sharing rules.
• Configure and maintain Salesforce using declarative tools, including custom objects, fields, page layouts, Lightning pages, record types, validation rules, and picklists.
• Build, maintain, and troubleshoot Salesforce Flows to automate business processes and resolve Flow-related issues.
• Manage data imports, exports, updates, and data quality using tools such as Data Loader, Data Import Wizard, and Salesforce Inspector.
• Develop and maintain Salesforce Reports and Dashboards to support business decision-making.
• Collaborate with business teams to create data extracts and support Power BI reporting requirements.
• Support User Acceptance Testing (UAT), user training, and documentation for new features and enhancements.
• Coordinate with Salesforce implementation partners for complex enhancements, deployments, and issue resolution.
• Ensure platform security, data integrity, and adherence to Salesforce administration best practices.

Required Skills

• 1–2 years of hands-on Salesforce Administration experience.
• Strong understanding of Salesforce Lightning Experience.
• Hands-on experience with:
• User Management
• Profiles, Roles & Permission Sets
• Sharing Rules & Security Model
• Reports & Dashboards
• Validation Rules
• Flow Builder (creation, maintenance & troubleshooting)
• Data Loader & Salesforce Inspector
• Data Management and Data Quality
• Advance Excel
• Good understanding of CRM business processes, particularly Sales and Customer Service.
• Excellent analytical, troubleshooting, communication, and stakeholder management skills.
• Ability to prioritize support requests and work effectively with cross-functional teams.

Preferred Qualifications

• Salesforce Certified Administrator (Mandatory)
• Salesforce Platform App Builder Certification (Preferred)
• Experience with Sales Cloud and Service Cloud.
• Exposure to Power BI or other business intelligence tools is an added advantage.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Skills Required
Reports, Power Bi, User Management, Data Loader, Dashboards, Data Quality, Validation Rules, Profiles, Roles, Salesforce Administration, Sharing Rules, Permission Sets, Data Management, Security Model