Support Specialist L1, POS (Australia)

• Mid-level support professional to handle Food and Beverage point-of-sale software (POS) support in hotel and restaurant environments for Australia.
• Support includes understanding Food and Beverage operations gathering user requirements and installing and setting up equipment (e.g. servers).
• This includes workstations printers and other relevant devices as well as system configuration site surveys equipment and remote system testing and basic documentation.
• Knowledge of network cable connections for multiple hardware devices is required.
• Ensure the solution meets specifications and functions per customer specific operational workflow.
• Report on the additional functional requests from customers to our internal Product and Development team.
• Answer operational and application questions and consult the customer.
• Work coordination with various internal technical teams such as Product Team / Implementation Team / Development Team etc.
• Remote based support of all Shiji applications and hardware.
• Support scheduled after hours on-call roster.

Qualifications :

• An understanding of and a minimum of 2 years experience in the Hospitality Industry.
• Previous experience with software troubleshooting hardware and software installation/upgrades.
• IT Knowledge a plus.

Additional Information :

Interested

We look forward to your application including your possible starting date and salary expectations.

We thank all applicants for their interest however only those candidates selected for interviews will be contacted.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1