Sap Basis

Dear Candidate,

Kindly find below Job description.

We are looking SAP Basis professional with customer handling experience.

Summary

Job Summary

You will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer's ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

Section Title: Key Responsibilities

Key Responsibilities

Your main goals will be customer satisfaction and commercial success while driving the end-toend customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility: Engagement Management: Plan & review of services in accordance with the customer's requirements, manage Stakeholders Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements Account Management: Commercial account management and increase of customer satisfaction Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes

Mandatory customer requirement:rCandidate must have ECS experience along with exposure to SAP private cloud offerings (RISE rwith SAP, S/4HANA Cloud Private Edition, HEC, CAS)

Section Title: Skill Requirements

Skill Requirements

Bachelor's degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.) Excellent presentation and communication skills in German and English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers Pro-active, problem solving, 'can-do' attitude and 'customer first' mindset. Strong engagement management, relationship building and de-escalation skills Good understanding of SAP's cloud business, especially private cloud offerings Accustomed to work in international environments 2+ years of experience in a customer-facing role in the cloud or IT consulting business

Section Title: Must Have Skills

Must Have Skills

• Click Enter to show the proficiency description of SAP S4HANASAP S4HANA
• Click Enter to show the proficiency description of SAP BasisSAP Basis

Section Title: Good to have Skills

Good to have Skills

Section Title: Other Requirements

Other Requirements

Mandatory customer requirement: Candidate must have ECS experience along with exposure to SAP private cloud offerings (RISE with SAP, S/4HANA Cloud Private Edition, HEC, CAS)

Job Summary

This role is accountable for the oversight and continuous enhancement of SAP BASIS and SAP HANA operations in large-scale environments. The individual drives operational excellence by ensuring robust system performance, championing process innovation, and leading teams to meet client service levels. They play a pivotal part in aligning technical operations with business goals, empowering teams, and fostering an environment of proactive problem-solving and improvement.

LONGDESCRIPTION section. 2 of 6.

Section Title: Key Responsibilities

Key Responsibilities

1. Lead SAP BASIS and SAP HANA operations by managing system performance, availability, and reliability using SAP Solution Manager and advanced monitoring tools, ensuring compliance with client SLAs and organizational standards.

2. Drive continuous improvement initiatives by analyzing operational metrics, implementing automation using SAP Landscape Management (LaMa) or similar tools, and optimizing support processes for efficiency and quality.

3. Oversee complex incident, problem, and change management activities within SAP BASIS and HANA environments, utilizing tools such as SAP HANA Cockpit and SAP EarlyWatch Alert to proactively resolve issues and minimize downtime.

4. Mentor and guide the SAP support team in advanced BASIS and HANA administration tasks, empowering team members through knowledge sharing and technical coaching.

5. Collaborate with internal stakeholders to gather business requirements, translating them into actionable SAP operational solutions that leverage SAP HANA's advanced features for business impact.

6. Evaluate, recommend, and implement innovative technologies and methodologies, such as SAP HANA system replication and high availability setups, to enhance system stability and support organizational growth.

7. Ensure robust backup, recovery, and security protocols for SAP platforms, utilizing SAP HANA Studio and SAP Security tools to safeguard data integrity and compliance.

LONGDESCRIPTION section. 3 of 6.

Section Title: Skill Requirements

Skill Requirements

1. Excellent Knowledge Of Sap Hana Platform Operations, Including Installation, Configuration, Backup/Recovery, System Replication, And High Availability.

2. Advanced Experience With Sap Solution Manager, Sap Hana Cockpit, Sap Hana Studio, And Sap Landscape Management.

3. Strong Understanding Of Itil Processes For Incident, Problem, And Change Management Within Sap Environments.

4. Excellent Leadership, Mentoring, And Stakeholder Communication Skills.

5. Advanced Ability To Drive Process Automation, Operational Optimization, And Innovative Solutions In Sap Operations.

SKILL section. 4 of 6.

Section Title: Must Have Skills

Must Have Skills

• Click Enter to show the proficiency description of SAP S4HANASAP S4HANA
• Click Enter to show the proficiency description of SAP BasisSAP Basis

Skills Required
Sap Solution Manager, Sap Hana Studio, Sap Hana, Sap Basis