IT Product Manager

Job description

We are responsible for a stable and cost-effective operation of a certain subset of our portfolio of business applications (SAP, .NET and other). This includes ongoing operations, application support, Incident-, Problem- , Configuration- and Change Management (e. g. patches) and (limited) product enhancements. In addition all documentation tasks, compliance requirements as well as vulnerability remediation are in scope. As member of our global team of Service Managers and Application Support Specialists you also work very closely with our external service provider in an offshore sourcing model which is standardized with regards to processes, roles, etc.

YOUR JOB

• Supporting smooth application operation and development of small enhancements for multiple applications
• Taking over the internal product responsibility for Business managed applications (BMA), IT products or product groups
• Planning, controlling and monitoring of external providers with regards to capacity, performance and result quality for applications or application groups in the area of responsibility
• Escalation management regarding tickets or general issues, set up alignment calls with customers
• Taking responsibility for or participating in the planning, managing and reporting of all global cost elements of the service budgets as well as verification of monthly invoicing
• Advising business departments or IT colleagues on service offerings
• Collaborating in transition projects and in the further development of the service in general
• Creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediation
• Ensuring compliance based on internal and external regulations