Service Desk Agent-2 to 4 years_Hyderabad

TCS IS HIRING FOR SERVICE DESK AGENT-2 TO 4 YEARS_HYDERABAD LOCATION

INTERVIEW TYPE- FACE TO FACE ON 18-JULY-2026

JD FOR REF:

• Identify and diagnose issues and problems and provide L1 technical support to user
• Customer-service oriented with a problem-solving attitude
• Records incidents cataloguing them by symptom and resolution
• A good Written & verbal communication skill
• Positive attitude towards role and delivery work

Accountabilities:

• Categorize and record reported queries and provide solutions
• Advise users on the appropriate course of action
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Logs incidents and service requests and maintains relevant records:
• Identifies and classifies incident types and service interruptions
• Records incidents cataloguing them by symptom and resolution
• Acts under guidance to record and track reliability data for your services
• Uses experience to address user problems and interrogates database for potential solutions.
• Records and tracks issues from the outset to the conclusion.
• During change, act systematically to respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
• Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.

Skills Required
L1 technical support