SIAM Lead

Role Overview
The SIAM Specialist will support the establishment and operation of the Service Integration and Management (SIAM) function. The role ensures effective coordination between multiple service providers and internal IT teams to deliver integrated end-to-end services.
The specialist will contribute to the design of the SIAM operating model governance framework and service management processes while ensuring alignment with business requirements.
Key Responsibilities
SIAM Setup & Operating Model
Support the design and implementation of the SIAM framework.
Define roles responsibilities and governance structures across service providers.
Document SIAM operational procedures and integration mechanisms.
Service Integration
Coordinate services delivered by multiple service providers.
Ensure seamless collaboration across infrastructure applications and platform services.
Maintain end-to-end service visibility across IT towers.
Governance & Vendor Coordination
Facilitate service governance meetings and operational reviews.
Manage operational issues involving multiple vendors.
Ensure providers comply with agreed processes and governance standards.
SLA / KPI Monitoring
Track service performance against defined SLA and KPI targets.
Validate service provider reporting.
Identify and escalate service risks.
Continuous Improvement
Identify improvement opportunities across the service ecosystem.
Track service improvement initiatives and ensure closure.
Tools & Platforms
Experience with ITSM tools such as:
ServiceNow
Employment Type : Full Time
Experience: years
Vacancy: 1