International Voice/Semi-Voice
24/7.aiMarathahalli, Karnataka, IndiaInternational Voice/Semi-Voice - .Experienced Salary - 25k - 35k.Both way cab provided within 25 Km radius. Show more
Agent-inbound voice/email//(BFSI preferred)Hucon Solutions India Private Limited • Bengaluru / Bangalore
Agent-inbound voice/email//(BFSI preferred)
Hucon Solutions India Private Limited • Bengaluru / Bangalore
29 days ago
Job description
Education
Master OF Business Administration (M.B.A), Bachelor of Business Administration (B.B.A)
Skills Required
Ms Office
Handle inbound customer calls and manage service emails per defined SLAs
Accurately authenticate customers and record interactions in CRM
Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP
Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets
Follow schedule adherence and real-time instructions from RTA/WFM
Tag and update case dispositions; maintain email templates and tone guidelines
Adhere to information security, data privacy and KYC guidelines
Participate in training, nesting, and periodic re-certifications
Education
Master OF Business Administration (M.B.A), Bachelor of Business Administration (B.B.A)
Skills Required
Ms Office
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Agent-inbound voice/email//(BFSI preferred) • Bengaluru / Bangalore
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