CGI - MS Dynamics 365 F&O Team Lead - Application Managed Services

Job Title: Senior Consultant D365 F&O AMS Team Lead

Experience: 812 years of experience

Job location: Bangalore / Chennai / Hyderabad

Position ID: J0726-1392

Work Type: Hybrid

Employment Type: Full Time / Permanent

Qualification: Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Mandatory Skills:

- Microsoft Dynamics 365 Finance & Operations (D365 F&O)

- D365 Finance and Supply Chain Management Modules

- Application Managed Services (AMS) Support

- Incident, Problem and Change Management

- Service Delivery Governance

- Azure DevOps (ADO)

- ServiceNow

- Root Cause Analysis (RCA)

- Release and Deployment Coordination

- ITIL Framework

- Stakeholder Management

- Team Leadership

- Resource Planning and Work Allocation

- SLA/KPI Monitoring and Reporting

- Offshore Onsite Coordination

- Risk and Issue Management

- Knowledge Transition and Knowledge Management

Preferred Skills:

- Power BI

- D365 Integrations

- BankFabric Integration Support

- Utilities / Energy Industry Experience

- Managed Services Transition 812 years overall IT experience

- Minimum 5 years of D365 F&O experience

- Minimum 23 years leading AMS support teams

- Experience managing offshore delivery teams

- Experience participating in governance and service review meetings

Key Responsibilities:

- Lead D365 AMS support team

- Manage ticket queues and workload distribution

- Drive SLA and KPI compliance

- Manage escalations and stakeholder communication

- Participate in weekly and monthly governance meetings

- Review RCA and Problem Management activities

- Support continuous service improvement initiatives

- Mentor and guide team members

(ref:hirist.tech)