Admin FTC

Job Purpose:

To ensure seamless administrative and logistical operations by delivering efficient, timely, and customer-focusedsupport services while maintaining compliance, safety, and continuous improvement across all administrative functions.

Key Responsibilities:

1. Administrative & Logistical Support

a.Manage and coordinate travel arrangements, cab services, accommodation, canteen services, security passes, and otheradministrative support functions.

b.Ensure timely and high-quality service delivery to internal customers and visitors.

c.Drive customer satisfaction through proactive service management and issue resolution.

2. Issue Resolution & Compliance

a.Liaise with cross-functional departments (including central services at Hazira) for timely resolution of administrativeissues.

b.Ensure 100% closure of admin-related issues within defined timelines.

c.Maintain 100% compliance with WMS (Work Management System) checklist requirements.

d.Identify and implement cost-saving initiatives (minimum 10% savings target).

3. Audit & Governance

a.Proactively track and close Internal Corporate Audit observations.

b.Ensure: No repeat observations from previous audits & Zero high-risk audit observations

c.Maintain necessary documentation and ensure adherence to audit standards.

4. Facility Management & Resource Availability

a.Ensure proper housekeeping standards across administrative buildings, canteen, and VP’s office.

b.Maintain 100% availability of required resources and infrastructure for smooth day-to-day operations.

c.Monitor vendor performance and service quality.

5. Safety & Compliance

a.Promote and enforce safe working practices across all admin-related activities.

b.Ensure zero safety incidents in the department.

Required Skills & Competencies

a.Strong coordination and stakeholder management

b.Excellent problem-solving and communication skills

c.Knowledge of facility management, logistics, and admin processes

d.Understanding of safety standards and compliance systems

e.Ability to work proactively and handle multiple priorities