Assistant Manager - Operations Management

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Professionals in this group act as voice of the customers in the organization. They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization. They play a crucial role in creating customer loyatly and retention. Professionals are expected to be well-versed on the technical side of organization's products/offerings and should be able to share insight and tips on how to use features and troubleshoot. Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors. They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders. They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action. They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees. They are responsible for allocating work and ensure delivery in the defined timeframe. They possess relevant work experience and desired knowledge. About you Qualifications: Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.