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Gameskraft
Customer Experience_SME Subject Matter ExpertGameskraft • Bengaluru / Bangalore
Customer Experience_SME Subject Matter Expert

Customer Experience_SME Subject Matter Expert

Gameskraft • Bengaluru / Bangalore
22 days ago
Job description

Key Responsibilities:

  • Be part of CX – Strategy & Insights team to drive meaningful conversations with users for long-term engagement.
  • Proactively make real-time decisions to retain or reactivate users.
  • Build rapport with users for nuanced conversations to generate actionable insights.
  • Ensure high-quality data capture to measure customer satisfaction and drivers.
  • Manage multiple tasks efficiently, adhering to company policies, SOPs, and processes.
  • Maintain in-depth knowledge of games, app flow, tools, and systems to ensure high-quality interactions.
  • Handle user queries effectively and promptly escalate/live-track issues.


Skills Required
Bpo, Excel, Hospitality, Customer Satisfaction, Outbound, product innovation
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Customer Experience_SME Subject Matter Expert • Bengaluru / Bangalore

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