Counselling Manager

Job Opening: Counseling Manager - Global Admissions Strategy & Counselling

Location: Mumbai

Experience: 4-5 Years

About Antal:

Antal International, East Patel Nagar Delhi, is a leading recruitment consultancy having expertise in connecting top talent across IT, Manufacturing and FMCG industries with leading organizations.

About the role:

The Global Admissions Strategy & Counselling Manager will lead a team of four to five counsellors while personally owning a portfolio of students, combining hands-on counselling excellence with structured team leadership. The role requires 4-5 years of end-to-end global university admissions experience, a strong record of student outcomes, and the ability to uphold counselling quality through strategic case reviews, profile oversight, collaboration with specialist teams (including writing), and coaching junior counsellors. This role is suited to someone who leads by example, takes accountability for both individual and team delivery, and is deeply invested in long-term student outcomes.

Roles and Responsibility:

1. Individual Counselling & Profile Building:

· Personally manage an assigned portfolio of students end-to-end, developing personalized, milestone-driven application strategies covering college positioning, narrative direction, and activity framing

· Guide students in building differentiated profiles - facilitating the right capstone projects, research papers, internships, and competitions aligned to their goals and target universities

· Support students with essay and personal statement development, standardised test preparation (SAT, ACT, APs), financial aid identification, and international application platforms (Common App, UCAS, etc.)

2. Team Leadership, Quality Oversight & Development:

· Lead, manage, and mentor a team of 4-5 counsellors, maintaining a clear view of all active student cases and ensuring consistent, high-quality delivery across the team

· Review and quality-check team output - including session notes, college lists, student plans, and profile strategies - providing direct, specific feedback that raises quality over time

· Coach junior counsellors through case reviews and one-on-one guidance, building team resources such as playbooks, SOPs, and essay feedback frameworks that improve consistency over time

3. Client Engagement, Risk Management & Escalation Handling:

· Maintain consistent, proactive communication with students and parents, managing expectations and ensuring clients feel informed and confident throughout the journey

· Personally manage escalations requiring managerial intervention - de-escalating parent conflicts, resolving student disengagement, and handling service quality complaints with a resolution-first mindset

· Deliver consistently high-quality counselling experiences that lead to organic referrals and long-term trust

4. Outreach, Research & Reporting:

· Represent Rostrum as an admissions subject-matter expert by delivering academic guidance and awareness sessions at schools, in coordination with internal teams

· Conduct ongoing research on global university trends, evolving admissions policies, and emerging academic programmed to keep the team's knowledge current and competitive

· Track and document college admission outcomes for all assigned students, maintain accurate CRM records, and present a consolidated view of team-wide delivery health to senior

Required Skill and Expertise:

• Bachelor's degree in Education, Liberal Arts, or a related discipline.
• 4–5 years of end-to-end international university admissions counselling experience.
• 1–2 years of experience leading or mentoring a counselling team.
• Strong expertise in global admissions processes, particularly for universities in the US, UK, Canada, and other international destinations.
• Experience with international application platforms such as Common App, UCAS, and similar systems.
• Proven ability to manage student application strategies and deliver successful admissions outcomes.
• Excellent written and verbal communication skills with strong attention to detail.
• Proficiency in MS Office, Google Workspace, and CRM platforms.
• Strong organizational, leadership, and stakeholder management skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.

Education
Bachelor of Education (B.Ed)
Skills Required
admissions counseling , career advise , Education Counseling