ICICI Lombard - Lead Product Manager - Mobile App

Who we are looking for :

- 8+ years of overall experience, with 6+ years in product management and meaningful ownership of consumer mobile app products or large digital platforms.

- Experience in app ecosystems, growth, engagement, customer experience, platform products, fintech, banking, payments, wealth, health-tech, consumer internet, telecom or insurtech.

- Strong mobile product sense: onboarding, navigation, homepage, notifications, deep links, feature discovery, app performance, funnel optimisation and app store quality.

- Excellent UX judgement and customer empathy; ability to simplify high-anxiety, complex journeys and bring clarity, trust and transparency to the customer experience.

- Strong analytical and research orientation; comfort with KPIs, funnels, cohorts, customer segmentation, adoption, retention, conversion, service metrics and business impact measurement.

- Ability to translate research, market trends, customer feedback and behavioural data into clear product strategy, prioritised roadmaps and measurable experiments.

- Good technical fluency across APIs, app architecture trade-offs, analytics instrumentation, feature flags, experimentation, authentication, security and backend dependencies.

- Practical understanding of how AI/ML and automation can be used in digital products, with sound judgement on customer trust, explainability, privacy, compliance and measurable business value.

- People leadership experience - managing, mentoring or leading PMs/pods - with the ability to raise the overall product craft of the team.

What will make you stand out :

- You have scaled a consumer app or major app journey from good to great, with measurable impact on engagement, conversion, retention or service adoption.

- You combine customer intuition with evidence - using research, analytics, experimentation and market understanding to make sharp product decisions.

- You can connect customer experience, technology choices and business outcomes without becoming a delivery/project manager.

- You have used, or can thoughtfully identify, AI-enabled product opportunities that reduce friction, improve personalisation and make service experiences faster and more reassuring.

- You are excited by the challenge of making insurance more useful, accessible and engaging - not just at purchase, but across the full customer lifecycle.

(ref:hirist.tech)