We are seeking an experienced and highly motivated Department Head – Operations & Property Management to oversee the overall management and performance of Naughty Kodi Bar & Kitchen Khajaguda and Insomnia Night Club. The role will be responsible for leading all departments, ensuring operational excellence, maximizing profitability, maintaining service standards, and delivering exceptional guest experiences. The ideal candidate will act as the single point of accountability for the entire property, managing Restaurant Operations, Night Club Operations, Food & Beverage, Sales & Marketing, Finance, Human Resources, Security, Maintenance, and Guest Relations.
Key Responsibilities
- Overall Property Management
- Manage the complete operations of Naughty Kodi Bar & Kitchen and Insomnia Night Club.
- Ensure smooth coordination among all departments.
- Drive revenue growth, profitability, and operational efficiency.
- Implement and maintain SOPs, policies, and brand standards.
- Monitor daily business performance and operational KPIs.
Leadership & Team Management
- Lead and supervise all Department Heads, Managers, and Supervisors.
- Conduct regular departmental review meetings.
- Develop a high-performance culture focused on accountability and customer satisfaction.
- Mentor and train department leaders to achieve operational goals.
- Ensure proper manpower planning and workforce productivity.
Restaurant & Nightclub Operations
- Oversee daily restaurant, bar, kitchen, and nightclub operations.
- Ensure exceptional guest experiences and service delivery.
- Monitor food quality, beverage standards, cleanliness, and ambiance.
- Manage entertainment schedules, DJ events, themed nights, and special promotions.
- Ensure compliance with licensing regulations and operating standards.
Financial Management & Profitability
- Prepare and manage annual budgets and monthly forecasts.
- Monitor revenue, expenses, and profitability.
- Control food cost, beverage cost, labor cost, and operational expenses.
- Review daily sales reports and identify revenue opportunities.
- Implement cost-control measures without compromising service quality.
Sales, Marketing & Business Development
- Drive sales strategies to increase footfall and customer retention.
- Develop corporate partnerships and event business opportunities.
- Collaborate with marketing teams on campaigns, promotions, and social media activities.
- Monitor competitor activities and market trends.
- Support event sales, sponsorships, and strategic partnerships.
Human Resources & Compliance
- Ensure effective recruitment, onboarding, training, and retention.
- Maintain employee discipline and workplace culture.
- Conduct performance evaluations and succession planning.
- Ensure compliance with labor laws and company policies.
- Handle employee grievances and conflict resolution.
Guest Experience Management
- Ensure superior customer service standards across all touchpoints.
- Address guest feedback and complaints promptly.
- Monitor guest satisfaction scores and online reviews.
- Implement service improvement initiatives.
Security, Safety & Risk Management
- Ensure compliance with all statutory, health, safety, fire, and excise regulations.
- Coordinate with security teams to maintain a safe environment.
- Manage risk mitigation and emergency response procedures.
- Maintain valid licenses and regulatory documentation.
Maintenance & Facility Management
- Oversee maintenance of the property, equipment, and infrastructure.
- Ensure preventive maintenance schedules are followed.
- Maintain cleanliness, hygiene, and safety standards throughout the premises.
Required Qualifications
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related field.
- MBA or advanced hospitality qualification preferred.
- Minimum 8–15 years of experience in hospitality, restaurants, pubs, bars, lounges, or nightlife operations.
- At least 5 years in a senior leadership role managing multi-department operations.
- Proven experience in P&L management and revenue growth.
Core Competencies
- Leadership & Team Management
- Financial Acumen & Budget Control
- Business Development & Revenue Generation
- Guest Experience Management
- Strategic Planning
- Operations Management
- Problem Solving & Decision Making
- Vendor & Stakeholder Management
- Compliance & Risk Management
- Excellent Communication & Negotiation Skills
Key Performance Indicators (KPIs)
- Financial
- Revenue Growth
- EBITDA / Profitability Targets
- Food Cost Percentage
- Beverage Cost Percentage
- Labor Cost Percentage
Operations
- Guest Satisfaction Scores
- Service Quality Audits
- Event Execution Success Rate
- Inventory Accuracy
- Operational Compliance Scores
People
- Employee Retention Rate
- Training Completion Rate
- Department Productivity Metrics
- Staff Satisfaction Scores
Business Development
- Corporate Tie-Ups
- Event Revenue Generated
- Repeat Customer Business
- Occupancy and Footfall Growth
Compensation & Benefits
- Industry-leading salary package.
- Performance-based incentives.
- Annual bonus linked to business performance.
- Career growth opportunities.
- Leadership role with direct impact on business success.
Authority & Accountability
The Department Head will have full operational responsibility and authority across all departments of Naughty Kodi Bar & Kitchen and Insomnia Night Club, ensuring the property achieves its financial, operational, and guest satisfaction objectives while maintaining the highest standards of hospitality excellence.
Education
Bachelor of Hotel Management and Catering Technology (BHMCT), Bachelor in Hotel Management (B.H.M)
Skills Required
People Management, Business Operations, Revenue Management, Hospitality Operations, p&l management, Operations Management
