Senior Customer Success Manager

Responsibilities:

• Onboard customers with Integration support and drive adoption of MoEngage products

• Be the point of contact for Accounts and be responsible for the growth of the customer

• Build relationships with senior stakeholders and manage account planning

• Provide relevant CRM and mobile marketing automation expertise to the Customers

• Advise clients on the most effective ways to use the MoEngage Platform

• Be a Product Evangelist, consulting the top internet companies on their growth.

• Awareness on Information Security concepts and Best Practices

Requirements:

• 5-7 years of experience with relevant experience.

• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.

• SaaS and B2B experience is a must.

• Ability to understand customer requirements and see how MoEngage can add value in various ways.

• Take ownership of the relationship post-sales and grow the customer

• Champion the product and be an evangelist

• Empathy - Needed in any client-facing role, also important for working with other teams.

• Strong written and verbal communication skills

Perks

• Work at Scale and challenge yourself

• Work with a smart team that grew up in the Mobile First world

• Work on an award-winning product, tech, and scale

• CSM Leaders like nowhere else, and the coolest team you can imagine

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including
pregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related to
non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.