Associate Debt Manager-Flows-Commercial Vehicle

Job Requirements

About the Role

The Associate Collection Manager – Commercial Vehicle is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines, thereby contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate the recovery process.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.
  
  

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across Retail Banking to drive operational efficiency and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.
  
  

What We Are Looking For

Education

• Graduate – Any discipline
• Post Graduate – Any discipline
  
  

Experience

• Minimum of 2 or more years of experience in collections.
  
  

Skills and Attributes

• Strong understanding of collection processes and legal guidelines.
• Ability to manage and coordinate with external agencies.
• Excellent tracking and reporting skills.
• Effective communication and negotiation abilities.
• Proficiency in maintaining MIS and administrative records.

Skills Required
Collection processes, Legal guidelines, Tracking and reporting