Job descriptionJob Description – Delivery cum Account Manager (Non-IT Staffing) Company: Hallmark Workforce Solutions Position: Delivery cum Account Manager – Non-IT Staffing Department: Delivery & Client Success Employment Type: Full-Time Experience: 3–86Years Location: Bangalore About Hallmark Workforce Solutions Hallmark Workforce Solutions is a leading talent acquisition and workforce management organization specializing in Permanent Staffing, Contract Staffing, Executive Search, RPO, and HR solutions. We partner with organizations across diverse industries to deliver high-quality talent and workforce solutions across India. Role Summary We are looking for a highly driven and client-focused Delivery cum Account Manager to manage key client accounts, oversee recruitment delivery, drive client satisfaction, and ensure business growth. The ideal candidate should have hands-on experience in Non-IT staffing, account management, collections, stakeholder management, and business development by generating new hiring requirements from existing and prospective clients. Key Responsibilities Delivery Management - Manage end-to-end recruitment delivery for multiple Non-IT clients across various industries. - Lead and mentor a team of recruiters to achieve delivery targets and hiring timelines. - Ensure timely submission of quality profiles and successful closure of open mandates. - Monitor recruitment KPIs, turnaround time (TAT), interview ratios, offer conversions, and joining percentages. - Conduct regular delivery reviews and implement strategies to improve team performance. Key Account Management (KAM) - Act as the primary point of contact for assigned key client accounts. - Build and maintain long-term relationships with client stakeholders. - Conduct regular business review meetings to understand hiring plans and client expectations. - Ensure high levels of client satisfaction through proactive communication and quality service delivery. - Resolve client escalations promptly and professionally. Business Development - Generate additional hiring requirements from existing clients. - Identify opportunities to expand business across different departments and locations. - Collaborate with the sales team to support new client acquisition and account expansion. - Upsell staffing and workforce solutions to existing clients. - Maintain a healthy pipeline of future business opportunities. Collections & Commercial Management - Coordinate with clients and internal finance teams to ensure timely invoice approvals and payments. - Follow up on outstanding payments and collections. - Resolve billing and commercial issues with clients. - Maintain accurate records of invoices, collections, and outstanding receivables. Team Management - Coach, mentor, and motivate recruiters to achieve individual and team KPIs. - Allocate requirements based on recruiter strengths and workload. - Conduct regular performance reviews and training sessions. - Foster a collaborative and high-performance team culture. Required Skills - Strong knowledge of Non-IT staffing and recruitment delivery. - Excellent Key Account Management (KAM) and client relationship skills. - Experience in managing collections and commercial discussions. - Strong business development and requirement generation skills. - Excellent communication, negotiation, and stakeholder management abilities. - Strong leadership and team management capabilities. - Good analytical, reporting, and problem-solving skills. - Proficiency in MS Excel, CRM tools, ATS, and recruitment portals. Qualifications - Bachelor's degree in any discipline. - MBA or PGDM is preferred. - 5–8 years of experience in Non-IT staffing, delivery management, or account management. Preferred Industry Experience - Staffing and Recruitment Consultancy. Key Performance Indicators (KPIs) - Client satisfaction and retention. - Revenue generated from assigned accounts. - New requirements generated from existing clients. - Positions closed within agreed TAT. - Team productivity and delivery performance. - Offer-to-joining ratio. - Collection of outstanding payments within agreed timelines. - Account growth and repeat business. - Recruitment quality and hiring success rate. Why Join Hallmark Workforce Solutions? - Opportunity to manage strategic client accounts. - Performance-driven incentives and career growth. - Leadership opportunities in a fast-growing organization. - Collaborative and entrepreneurial work culture. - Exposure to large enterprise clients across multiple industries. Preferred Candidate Profile - Proven experience in Non-IT staffing and client servicing. - Strong networking and relationship-building skills. - Ability to manage multiple accounts and delivery teams simultaneously. - Target-oriented with a strong focus on revenue, client satisfaction, and collections. - Willingness to travel for client meetings within Bangalore and other locations as required.
