Leading BPO in Kolkata
Hiring For Team Leader/Assistant Manager
International Voice Process
CTC UPTO 7LPA
Require min 1Year as Team Leader Experience in International BPO
Looking for Candidates from BPO ONLY
Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS
Shifts US
Mail CV at [HIDDEN TEXT] or call at 8467054123
Role and Key Responsibilities:
Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
Identify performance related issues, develop an action plan for improvement and implement corrective action
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs') and financial expectations
Communicate expectations to employees and provide timely updates
Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Exercise independent judgment and discretion in the performance of the said main function to implement management policies
Support and manage the program together with other Team Leaders and Managers
Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
Manage team members on a regular basis and write and deliver performance appraisal.
Interested candidates can mail Your cv at [HIDDEN TEXT]
Team leader//Assistant Manager//International Voice Process • Kolkata, India
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