Customer Service Representative

This walk-in is only for freshers (2025&2026) pass-outs!

Responsibilities:

• Answers inquiries by clarifying desired information; researching, locating and providing information.
• Determines requirements by working with customers
• Resolves problem by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problem
• Fulfills request by clarifying desired information, completing transaction, forwarding request
• Gross Sell / Outcalls to customers

Competencies:

• Clear communication (English/Hindi); vernacular advantage
• Empathy, patience, problem solving
• Attention to detail and process discipline
• Basic Telephone Etiquettes and basic computer skills
• Ability to write, read and speak English to suit business need
• Agent should be able to communicate in English, Hindi
• Decision Making, numerical ability & logical reasoning
• Customer Focus and Being Attentive.

NOTE : English + Hindi fluency is mandatory