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AccorHotel
Reservation ExecutiveAccorHotel • Guwahati, Assam, India
Reservation Executive

Reservation Executive

AccorHotel • Guwahati, Assam, India
26 days ago
Job description
  • Identify optimal cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
  • Assist in the development of occupancy forecasts for the annual budget.
  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  • Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  • Ensure calculative overbooking.
  • Give discounts and corporate rates as per the companys policy.
  • Supervise and delegate work to reservation associate
  • Ensure that all reservations are recorded as per standard procedures.
  • Handle additional responsibilities as and when delegated by the Management

Qualifications :

  • Diploma or equivalent; associate or bachelors degree preferred
  • Previous experience in a customer service or reservations role
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize effectively
  • Attention to detail and accuracy
  • Proficiency in reservation software and Microsoft Office Suite
  • Ability to work flexible hours including weekends and holidays


Additional Information :

  • Strong leadership interpersonal and negotiation skills
  • Excellent communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multi-task work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Reservation Executive • Guwahati, Assam, India

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