Escalation Support - Fraud analysis - Remediation

Job Description – Escalation Support – Fraud Ops

Designation: Analyst

Work Location: Bengaluru (Cessna Business Park)

Work From Office

Shifts: Night Shifts (PST Time zone)

Summary

The remediation support analyst is responsible for executing corrective actions on confirmed or suspected fraud cases to minimize risk, protect customers and maintain trust in the services

Responsibilities

· Review cases and execute remediation actions on fraud cases, including account restrictions, suspensions and recoveries, and enforcement activities

· Review investigation findings and validate recommended remediations actions before implementation

· Coordinate with internal and external teams to resolve fraud related incidents

· Support with recovery processes following fraud incidents

· Clearly document actions taken along with evidence reviewed

· Monitor remediation effectiveness and identify recurring fraud patterns or process gaps

· Contribute to process improvements and SOP updates

· Ensure all remediation actions comply with organizational policies, security requirements and fraud prevention standards

Skills Required

• 3-5 years of overall experience with a minimum of 2-year relevant experience
• Exceptional communication skills
• Good knowledge of cybersecurity and network
• Familiarity with fraud typologies (ATO, abuse, synthetic identities, etc.)
• Experience in MS Office
• Strong problem-solving and decision-making skills

Education: Bachelor's degree

Applicants with relevant experience (escalation support only) can reach out to us on 9347964330 - Kiran / [HIDDEN TEXT]

Skills Required
escalation resolution , remediation , Escalation Management, Fraud Prevention, Fraud Analyst