Technical Support- US Client Facing

VensureHR is HR | Payroll | Employee Benefits | Hiring No matter what size your business is, VensureHR offers comprehensive HR and technology services such as payroll, employee benefits, compliance, and recruiting. www.vensure.com Essential Duties and Responsibilities - Analyze client configuration requests and design customized solutions to achieve their specific goals. - Implement customized product systems to address the unique business requirements of each client. - Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication. - Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information. - Regularly maintain and update all project-related documents and tracking systems. - Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date. - Advise clients on best practices and offer guidance for optimal software utilization. - Conduct comprehensive system training, testing, and troubleshooting to support clients effectively. - Collaborate with team members on software releases and actively participate in ongoing training sessions. - Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.