SAP CRM ISU Consultant

Key Responsibilities:

• Handle end to end SAP CRM ISU implementation and support activities independently
• Lead requirement gathering business discussions and process design with clients
• Manage key Utility processes like Move in Move out Disconnection Reconnection Contract Order Management Customer Service Front Office MDT
• Prepare high quality Functional Specifications Process Documents and design deliverables
• Troubleshoot issues effectively using strong debugging analysis and root cause methods
• Coordinate with cross functional teams FICA Billing DM IDEX etc
• for seamless integration
• Act as a client facing lead ensuring timely delivery clear communication and stakeholder alignment

Technical Requirements:

• Minimum 5 years of experience in the SAP CRM ISU landscape covering both implementation and support
• Strong domain understanding of Electricity Gas and Water Utility industries
• Expertise in CRM ISU processes Move in Out Recon Discon Orders Contracts Customer Service MDT
• Hands on in IC WebClient Navigation Bar Profiles Business Role creation and Number Range configuration
• Knowledge of CRM Middleware BDocs replication MDT Product setup and BRF configuration
• Familiarity with major CRM and ISU tables plus ability to draft detailed FS and business documents
• Understanding of integration with SAP Non SAP systems including FICA Billing Device Management IDEX etc

Additional Responsibilities:

• Location of posting Infosys Ltd
• is committed to ensuring you have the best experience throughout your journey with us
• We currently have open positions in a number of locations across India Bangalore Pune Hyderabad Chennai Chandigarh Trivandrum Indore Nagpur Mangalore Noida Bhubaneswar Kolkata Coimbatore Jaipur Hubli Vizag
• While we work in accordance with business requirements we shall strive to offer you the location of your choice where possible

Preferred Skills:

Technology->SAP ISU Billing->SAP IS- Utilities
Skills Required
Device Management