Assistant Manager - Sales & Service (CEAT_JR_2821)

Sales

• Implement the defined PJP plan for the allocated geography
• Regular interaction to understand and resolve OE queries

Service

• Visit OE plants and assemblers to understand quality and rejection related issues
• Coordinate with the assembly line staff to collect feedback about the products
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Coordinate with internal QA, OEM Quality and Assembly point of OEMs to analyze and resolve quality concerns
• Refer unresolved quality complaints and rejects to designated departments for further investigation.
• Update and track status of complaints related data on SAP

Commercial

• Ensure 100% line rejection accounting on a monthly basis
• Follow up with Commercial team to prepare invoice and ensure accuracy of details
• Verify all transactions related data to avoid discrepancy during billing.
• Assist Commercial department in Collections as needed
• Assist in getting timely receipt of advance payments from the OEMs
• Coordinate with Commercial on compliance related aspects
• Collect necessary documentation from the OE
• Support Commercial to reconcile issues in billing, discrepancies etc.

Inventory Management and Logistics

• Assist the Key Account Manager to plan the delivery schedule
• Coordinate with the internal Logistics/ Transporters to arrange and direct delivery of products.
• Provide the CFA with a daily plan for dispatch of goods to the OEMs.
• Follow up with transporter to ensure timely dispatch and delivery of goods to OEMs.
• Check stock levels and reorder merchandise as necessary
• Provide inputs to the Key Account Manager to push for selling excess capacity, where available.
• Manage buffer stock with the CFA
• Conduct monthly audits on the CFA to ensure adherence to stocking, compliances and billing/ invoicing.

Salesforce ManagementStrategic Sales Planning