Job Description – ServiceNow Architect
## IRM / BCM / SecOps
- Experience:** 10–16 Years
- Location:** Hyderabad
- Employment Type:** Full-Time
## Role Summary
We are seeking an experienced **ServiceNow Architect / Senior Developer** with strong expertise in **Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps)** to lead the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions.
The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences.
# Key Responsibilities
## ServiceNow Architecture & Solution Design
- Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations across IRM, BCM, and SecOps.
- Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns.
- Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions.
- Provide technical leadership for enterprise ServiceNow implementations and enhancements.
- Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability.
## Integrated Risk Management (IRM)
- Architect and implement ServiceNow IRM / GRC solutions including:
- Risk Management
- Policy & Compliance
- Audit Management
- Regulatory Change Management
- Configure risk registers, controls, entity frameworks, indicators, issue management, and remediation workflows.
- Automate governance, risk, and compliance processes for improved audit readiness and enterprise visibility.
- Support integration of IRM processes with CMDB, business applications, and operational data.
## Business Continuity Management (BCM)
- Design and implement BCM capabilities including:
- Business Impact Analysis (BIA)
- Continuity Planning
- Recovery Management
- Crisis Response Workflows
- Configure continuity plans, process dependencies, recovery objectives, and resilience workflows.
- Support continuity testing, simulation exercises, and recovery readiness initiatives.
- Enable operational resilience through integrated ServiceNow workflows and automation.
## Security Operations (SecOps)
- Lead implementations across ServiceNow SecOps modules including:
- Security Incident Response (SIR)
- Vulnerability Response
- Threat Intelligence integrations
- Design workflows for incident triage, threat prioritization, vulnerability remediation, and coordinated response.
- Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, EDR, and threat intelligence platforms.
- Enable visibility into security posture, risk exposure, and operational KPIs through dashboards and reporting.
## Development & Integrations
- Develop and customize ServiceNow applications using:
- JavaScript
- Glide API
- Script Includes
- Business Rules
- Client Scripts
- Flow Designer
- IntegrationHub
- Build and maintain REST/SOAP integrations with enterprise applications and security platforms.
- Design reusable workflows, automation components, and scalable integrations.
- Support platform upgrades, release activities, and performance improvements.
## Leadership & Governance
- Mentor developers and administrators across implementation and support activities.
- Conduct architecture reviews, code reviews, and technical assessments.
- Ensure compliance with enterprise standards and ServiceNow development best practices.
- Collaborate with QA, DevOps, security, and infrastructure teams during deployments and production releases.
# Required Skills & Experience
- 10–16 years of overall IT experience with strong ServiceNow implementation and architecture expertise.
- Proven hands-on experience in:
- IRM / GRC
- BCM
- SecOps
- Strong knowledge of:
- JavaScript
- Glide API
- Flow Designer
- ServiceNow scripting
- REST/SOAP integrations
- Experience implementing:
- Security Incident Response
- Vulnerability Response
- Risk & Compliance workflows
- Business Continuity processes
- Good understanding of:
- CMDB
- Enterprise integrations
- Security operations
- Governance and compliance frameworks
- Strong leadership, problem-solving, stakeholder management, and communication skills.
# Preferred Skills
- Experience integrating ServiceNow with:
- SIEM tools
- Vulnerability scanners
- Cloud security platforms
- Identity and access management solutions
- Exposure to Operational Resilience frameworks.
- Experience working in enterprise-scale digital transformation programs.
- Knowledge of Agile/Scrum methodologies and ITIL practices.
# Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS – Risk & Compliance (CIS-RC)
- Additional ServiceNow implementation or architect certifications preferred
Skills Required
Servicenow, Javascript, BCM, irm, SECOPS, Rest
