Manager E-Commerce Partnerships

Job Purpose

• Drive payment partnerships across international markets for Air India & Air India Express
• Deliver revenue and PAX targets via payment-led e-commerce initiatives
• Build best-in-class payment offer capabilities (BRD, partner onboarding, UAT, execution)
• Track market innovations in payments/offers and align strategy

Key Accountabilities

1. Financial Partnerships

• Drive payment-led offers (discounts, cashback, rewards) to improve attach rates
• Execute co-branded campaigns with financial partners
• Ensure seamless customer experience for payment-related queries

2. Non-Financial Partnerships

• Identify and onboard partners to drive e-commerce adoption & monetization
• Build and manage long-term partner relationships

3. Partnership Execution & Growth

• Identify, evaluate, and onboard strategic partners
• Execute joint campaigns, promotions, and offers to drive acquisition

4. Market & Strategy

• Conduct market benchmarking to track trends and competition
• Collaborate with Marketing to drive high-impact campaigns

5. Cross-Functional Collaboration

• Partner with Marketing, Sales, D&T, Finance & Legal to align initiatives
• Support UAT, product enhancements, and tech integrations
• Manage partner agreements, cost analysis, and reconciliation

6. Governance & Operations

• Maintain documentation, tracking, and reporting of partnerships
• Take up ad-hoc strategic projects as aligned with business priorities

Skills & Capabilities

• Strong business development & partnership management
• Good understanding of digital marketing & e-commerce platforms
• Analytical mindset with data-driven decision making
• Strong stakeholder management & communication skills
• Negotiation, problem solving, and strategic thinking
• High customer centricity and execution focus

Key Interfaces

Internal

• Marketing Campaign alignment & performance
• D&T Payments tech, integrations, product enhancements
• Revenue Management Customer value proposition
• Finance & Legal Agreements, cost analysis, governance

External

• Banking & payment partners India + international markets
• Strategic partners Brand collaborations & monetization

Education & Experience

• Education: MBA/PGDM/PG (Finance / Marketing preferred)
• Experience: Minimum: 12+ years in partnerships / sales / business development (payments focus)
• Preferred: Exposure to international markets (UK, US, Singapore)

Skills Required
Digital Marketing, Problem Solving, Negotiation, Stakeholder Management, Strategic Thinking, customer centricity, Partnership Management, Business Development