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Vertiv
Sales Operations & Support ManagerVertiv • Thane, India
Sales Operations & Support Manager

Sales Operations & Support Manager

Vertiv • Thane, India
26 days ago
Job description

knowledge of

  • Customer RFQ
  • Purchase Order (PO) / Letter of Intent (LOI)
  • Bid correspondence
  • Sales Order (SO) & CAS
  • Commercial and contractual documents
  • Legal approvals
  • Any other relevant documentation

The Project Manager is expected to review all project details and arrange an IKOM with internal stakeholders. Key stakeholders include:

  • Sales
  • Product Team
  • Engineering Team
  • SIOP
  • Logistics
  • Finance

Step 3: Customer Kick-Off Meeting (CKOM)

After completion of IKOM, the Project Manager should establish communication with the customer and arrange a CKOM. During this meeting, the PM must:

  • Present the overall project scope and plan
  • Align all stakeholders on a common understanding

Key elements to be established include:

  • Communication matrix
  • Reporting formats
  • Turnaround Time (TAT) for delivery and service
  • Drawing submission and approval timelines

(Refer to the enclosed PPT formate for CKOM details.)

Step 4: Manufacturing & Dispatch Coordination

The Project Manager is responsible for:

  • Coordinating with SIOP, factory, and sourcing teams ( including external panel integration and battery bank procurement activity ) based on customer demand and lot size
  • Monitoring production progress to ensure timely completion of all units
  • Coordinating with the customer for Factory Acceptance Testing (FAT) visit, this includes participation from the main customer, consultant, and End customer (, government bodies like MMRDA)
  • Ensuring closure of all punch points post-FAT
  • Obtaining billing, dispatch, and clearance approvals from customer
  • Overseeing timely and safe dispatch of equipment to site

The same process should also be followed for battery bank delivery etc.

Step 5: Installation, Commissioning & Project Closure

Upon delivery at site, the Project Manager must:

  • Coordinate with the Regional Service Manager to deploy the service team based on site readiness and customer clearance
  • Share weekly progress reports with all stakeholders
  • Facilitate the following tests:
    • PAT (Power Acceptance Test) – & ensure closure of punch points (generally performed by main customer & consultant )
    • SAT (Site Acceptance Test) – & ensure final acceptance and closure (generally performed by main customer & consultant & end customer )

Additionally, the PM must ensure:

  • Submission and handover of all project documentation (test certificates, warranty certificates, user manuals, etc.) by service team
  • Timely billing of services executed by service team
  • Monitoring and managing change orders, risks, and issues throughout the project lifecycle.
  • present a management level review presentation for the overall review of complete project portfolio..
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Sales Operations & Support Manager • Thane, India

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