Insurance Order Specialist

About the team

We are looking for detail-oriented and customer-focused professionals to join our Homeowners Insurance Ordering team. This role involves processing homeowners insurance orders, coordinating with insurance companies and agencies, and ensuring the accurate and timely completion of requests while maintaining high service standards.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

• Process and manage Homeowner Insurance orders accurately and within defined timelines.

• Coordinate with insurance carriers, agents, and internal stakeholders to obtain required information.

• Review documents for completeness and accuracy before processing.

• Maintain records and update internal systems with order status.

• Communicate effectively via phone and email with US-based clients and insurance partners.

• Meet productivity, quality, and turnaround time (TAT) targets.

• Adhere to company policies, compliance requirements, and process guidelines.

This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location.

Who you are

• Excellent verbal and written communication skills.

• Willingness to work permanent night shifts (US business hours).

• Strong attention to detail.

• Good computer proficiency and the ability to work with multiple applications.

• Ability to work in a fast-paced environment and meet deadlines.
  

Preferred Qualifications

• Prior experience in US mortgage or insurance processes.

• Knowledge of US homeowners insurance ordering is an added advantage.

• Familiarity with US insurance terminology and documentation will be a plus.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers.

As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience.

Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of and included on thelist, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.