AMS OpenText Support Consultant – Administration & Operations

Summary/Objective:

We are seeking an experienced AMS OpenText Support Consultant to provide day-to-day administrative operational and L2/L3 support for OpenText Content Server and related ECM components. This role focuses on platform stability user and security administration job monitoring issue resolution and operational governance ensuring the OpenText environment remains secure performant and compliant in a production setting.

Key Responsibilities

• Perform day-to-day OpenText Content Server administration including:
  • user group and role management
  • permission and inheritance configuration
  • workspace folder and object administration
• Manage categories attributes and metadata updates as part of operational support.
• Support configuration changes under change-management control.
• Monitor and manage Content Server background jobs queues and scheduled tasks.
• Identify and resolve job failures backlogs and performance issues.
• Coordinate restarts and maintenance activities as per operational procedures.
• Handle L2/L3 incidents and service requests in line with SLAs.
• Perform root-cause analysis for recurring issues and implement corrective actions.
• Provide timely communication and updates to stakeholders.
• Provision and de-provision users and groups.
• Troubleshoot access permission and visibility issues.
• Support onboarding/offboarding and role-based access changes.
• Analyze Content Server logs and diagnostics to identify issues.
• Support resolution of:
  • login/authentication issues
  • performance degradation
  • configuration inconsistencies
• Coordinate with infrastructure DB and network teams as required.
• Support deployment of configuration changes and fixes across environments.
• Assist with patching upgrades and post-deployment validation.
• Maintain environment consistency between Dev QA and Prod.
• Maintain operational documentation runbooks and SOPs.
• Ensure compliance with audit and governance requirements.
• Contribute to continuous improvement initiatives within the AMS framework.

Skills Knowledge and Experience

• 812 years of experience supporting enterprise ECM platforms.
• 5 years of hands-on OpenText Content Server AMS/support experience.
• Experience working in AMS or managed services environments with ticketing systems and SLAs.
• Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments.
• Experience supporting OpenText Archive Center Core Capture or VIM.
• Knowledge of authentication/SSO integrations (LDAP AD SAML).
• OpenText certifications are a plus.

Benefits

In addition to local statutory benefits paid time off and holidays Qellus provides the following for all employees:

• Retirement Planning
• Bonus Program
• Long-Term Incentive Plan
• Commission potential for client referrals
• Professional Development
• Cell phone/Internet Reimbursement

Required Experience:

Contract

Employment Type : Full-Time
Experience: years
Vacancy: 1