Mis Associate

MIS – Job Description

Key Responsibilities:

• Prepare daily, weekly, and monthly MIS reports.
• Create and maintain dashboards for operational performance.
• Extract, clean, and analyze data from multiple sources.
• Generate reports on KPIs such as productivity, attendance, AHT, SLA, quality, and shrinkage.
• Ensure data accuracy and resolve discrepancies.
• Automate reports using Excel formulas, macros, or Power BI (if applicable).
• Support operations, WFM, HR, and management with ad hoc reports.
• Maintain databases and documentation.
• Present insights and trends to stakeholders.

Required Skills:

• Advanced Microsoft Excel (VLOOKUP/XLOOKUP, INDEX-MATCH, Pivot Tables, Power Query, Charts).
• Knowledge of SQL (preferred).
• Power BI or Tableau (preferred).
• Strong analytical and problem-solving skills.
• Good communication and presentation skills.
• High attention to detail and accuracy.

Preferred Qualifications:

• Graduate in any
• 2-3 years of MIS or reporting experience in a BPO or corporate environment.
• Experience with CRM, ERP, or reporting tools is an advantage

Skills Required
Mis