Transition Management Senior Associate

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Transition Management Senior Associate

Let us introduce you the job offer by EY GDS India a member of the global integrated service delivery center network by EY.

The opportunity

Transition Management refers to the structured process of moving business operations services or processes from one environment to anothersuch as from a client or legacy system to a new service provider delivery centre or operating modelwhile ensuring minimal disruption and maximum efficiency.

Key Elements of Transition Management

• Planning: Creating detailed transition plans timelines and resource allocation strategies.
• Knowledge Transfer: Ensuring all critical knowledge documentation and processes are transferred effectively.
• Risk Management: Identifying potential risks and implementing mitigation strategies.
• Stakeholder Coordination: Managing communication and expectations across all involved parties.
• Operational Readiness: Ensuring systems teams and processes are ready for go-live.
• Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations.

In essence its about seamlessly migrating processes and responsibilities while maintaining service quality compliance and client satisfaction.

Your key responsibilities

Transition Execution Support

• Assist in preparing transition plans schedules and documentation
• Track readiness deliverables and ensure completion

Operational Readiness Validation

• Support validation of:
  • Deployment readiness (installation configuration)
  • Monitoring and alerting setup
  • Backup recovery and failover readiness
• Ensure knowledge articles SOPs and training materials are prepared

Coordination & Follow-ups

• Follow up with application infrastructure and testing teams for readiness closure
• Track defects risks and action items

Documentation & Reporting

• Maintain transition documents:
  • Runbooks checklists acceptance artifacts
• Prepare status reports dashboards and updates

Support ELS/Warranty

• Assist during early life support phase
• Track incidents and ensure smooth stabilization

Skills and attributes for success

• 58 years experience
• Basic understanding of:
  • Application lifecycle & deployment
  • IT infrastructure and support models
• Familiarity with:
  • ITIL concepts
  • Service transition frameworks
• Strong coordination tracking and documentation skills
• Good proficiency in Excel PowerPoint and reporting tools
• Strong communication skills Ability to clearly articulate updates and coordinate across stakeholders
• Basic project management & organization Ability to manage tasks timelines and multiple workstreams effectively
• Stakeholder management capability Comfort working with cross-functional teams and following up for deliverables
• Analytical & problem-solving skills Ability to identify issues analyze impacts and support resolution
• Attention to detail Ensuring accuracy in documentation trackers and readiness artefacts
• Working knowledge of IT service management (ITIL basics preferred) Understanding of how services transition into operations
• Ability to work under pressure & manage priorities Handling multiple transitions and deadlines simultaneously
• Collaborative mindset & teamwork Ability to work effectively in global cross-functional environments
• Proactive and continuous improvement mindset Identifying gaps and suggesting improvements in processes or documentation.

To qualify for the role you must have

• Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts
• Bachelors degree in business administration IT Operations Management or related field.

What we look for

• An eye for quality and the ability to work proactively.
• Excellent communication skills
• A team player able to self-motivate and motivate others in a global/virtual environment.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1