Transition Management Supervising Associate

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Transition Management Supervising Associate

Let us introduce you the job offer by EY GDS India a member of the global integrated service delivery center network by EY.

The opportunity

Transition Management refers to the structured process of moving business operations services or processes from one environment to anothersuch as from a client or legacy system to a new service provider delivery centre or operating modelwhile ensuring minimal disruption and maximum efficiency.

Key Elements of Transition Management

Planning: Creating detailed transition plans timelines and resource allocation strategies.

Knowledge Transfer: Ensuring all critical knowledge documentation and processes are transferred effectively.

Risk Management: Identifying potential risks and implementing mitigation strategies.

Stakeholder Coordination: Managing communication and expectations across all involved parties.

Operational Readiness: Ensuring systems teams and processes are ready for go-live.

Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations.

In essence its about seamlessly migrating processes and responsibilities while maintaining service quality compliance and client satisfaction.

Your key responsibilities

Transition Planning & Execution

• Own transition lifecycle for applications/services (from design to production handover)
• Define transition plans timelines entry/exit criteria and deliverables
• Ensure readiness across:
  • Infrastructure hosting and environments
  • Application deployments configuration and integrations
  • Support model (L1/L2/L3 readiness)

Operational Readiness & Validation

• Validate non-functional readiness:
  • Performance failover backup/recovery monitoring
  • Security compliance supportability maintainability
• Ensure completion of transition checklists runbooks SOPs and knowledge transfer

Stakeholder Coordination

• Act as central point between:
  • Project/Delivery teams
  • Operations (Global Ops / Service Management)
  • Infrastructure and platform teams
• Coordinate defect resolution risk closure and readiness gaps

Governance & Control

• Lead Go/No-Go decisions and permit-to-operate discussions
• Govern:
  • Warranty/Early Life Support (ELS)
  • SLA/OLA readiness
  • Transition risk logs and issue tracking

Reporting & Metrics

• Track transition progress readiness scorecards and risks
• Produce dashboards and leadership reports

Skills and attributes for success

• 812 years experience in Transition / Service Management / Delivery
• Strong knowledge of ITIL Service Transition processes
• Experience managing enterprise-scale application transitions
• Good understanding of testing infrastructure and application lifecycle
• Strong stakeholder and vendor management skills
• Experience with RTPA / Operational Readiness frameworks
• Solid presentation skills and an ability to influence an audience of technical teams
• Possess an innovative mindset open to sharing new ideas and work comfortably within global teams
• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in MS Office tools and project management software.
• Analytical mindset with problem-solving capabilities.
• Ability to work under pressure and manage multiple priorities effectively.

To qualify for the role you must have

• Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts
• Bachelors degree in business administration IT Operations Management or related field.

Ideally youll also have

• PMP or PRINCE2 certification preferred
• ITIL v3 or v4 Foundation training or higher level of ITIL Certification.
• Exposure to global delivery models and cross-border transitions.
• Experience in managing large-scale transitions with multiple stakeholders.
• Understanding of Agile methodology.

What we look for

• An eye for quality and the ability to work proactively.
• Excellent communication skills
• A team player able to self-motivate and motivate others in a global/virtual environment.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1