Service Desk Support | Work From Home

Description

We are looking for freshers/entry-level candidates to join our team as Service Desk Support. This is a work-from-home opportunity in India, where you will provide technical assistance and support to our users, ensuring their issues are resolved efficiently and effectively.

Responsibilities

• Provide technical support to end-users via phone, email, and chat.
• Troubleshoot hardware and software issues for various devices and applications.
• Document and track all support requests in the ticketing system.
• Assist users in setting up and configuring their devices and software.
• Follow up with users to ensure issues are resolved satisfactorily.
• Collaborate with other IT teams to escalate and resolve complex issues.

Skills and Qualifications

• Strong understanding of computer hardware and software troubleshooting techniques.
• Familiarity with Windows and Mac operating systems.
• Basic knowledge of networking concepts and protocols.
• Experience with ticketing systems or IT service management tools.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage time effectively.

Email:[HIDDEN TEXT]

Skills Required
Active Directory, remote troubleshooting , Software Installation, Hardware Support, Networking Basics, Itil Framework, ticketing systems , Time Management, Windows Os, Customer Service