Designation: Manager – Client Success
Office Location: Bangalore
About the Role:
As a Client Success Manager, you will own the post-sales journey for our advertisers and agency partners. Your focus will be on ensuring campaign success, building long-term client relationships, and driving account growth. You will work closely with Sales, Ad Operations,Product, and Analytics teams to deliver great client outcomes and create long-term value.
Key Responsibilities:
Client Success and Relationship Management
- Serve as the primary point of contact for assigned clients and build long-term
- relationships.
- Lead client onboarding and ensure a smooth transition from the Sales team.
- Understand client objectives and recommend strategies to achieve their business goals.
- Conduct regular business reviews and identify opportunities for account growth.
- Drive client satisfaction, retention, and long-term partnerships.
Campaign Management & Optimization
- Work closely with Ad Operations teams to launch, monitor, and optimize campaigns.
- Track campaign performance, budgets, and KPIs to ensure successful delivery.
- Analyze campaign data and recommend optimization opportunities.
- Share performance reports and actionable insights with clients and internal stakeholders.
- Stay updated on industry trends and best practices.
Account Growth
- Identify opportunities to upsell and cross-sell mDSP solutions.
- Partner with the Sales team to grow existing accounts.
- Support commercial discussions through performance insights.
- Drive greater platform adoption across client portfolios.
Cross-functional Collaboration
- Collaborate with Sales, Ad Operations, Product, Engineering, Finance, and Analytics teams.
- Act as the voice of the customer by sharing feedback and improvement ideas.
- Ensure timely resolution of client queries and escalations.
- Maintain accurate account documentation and campaign updates.
What We're Looking For:
- 2–5 years of experience in Customer Success, Account Management, Client Services, Campaign Management, or Performance Marketing.
- Experience in AdTech, Digital Advertising, Programmatic Advertising, or Digital Media preferred.
- Strong understanding of campaign management and client servicing.
- Good analytical skills with proficiency in Excel or Google Sheets.
- Excellent communication, presentation, and stakeholder management skills.
Why Join Us
- Work with a fast-growing adtech platform at the intersection of performance and innovation.
- Opportunity to own both new business and account growth in a high-impact role.
- Collaborative culture that rewards initiative and results.
- Exposure to leading brands, agencies, and cutting-edge programmatic solutions.
Work Environment Details:
About Affle:
Affle 3i Ltd is a global technology company enabling verticalized AI-led consumer conversions for advertisers globally, powered by the differentiated CPCU business model across Mobile, CTV and other agentic / autonomous intelligent connected devices (AICDs). Affle 3i Consumer Platform enables advertisers to optimize targeting, personalize user engagement and maximize ROI by combining proprietary data, deep audience intelligence and advanced agentic AI capabilities. With innovative technology integrations, Affle maximizes user engagement at every stage of the consumer journey across connected devices with algorithms that go beyond automation and efficiency to deliver next-gen experiences through deep human-vs-non-human data distillation.
For more details, please visit:: www.affle.com
About BU
mDSP is an intelligent programmatic platform designed to fuel full-funnel business growth in the privacy-first era across iOS and Android platforms. The platform's holistic mobile marketing solutions help marketers acquire and retarget their audiences and prioritize incremental lift. With inclusive access to all traffic and attribution types, including SKAN and IDFA, the platform enables marketers to exceed their campaign goals in the privacy era.
For more details, please visit: https://mdsp.co/
Skills Required
programmatic advertising , Excel, google sheets , Client Services, ADTECH, Campaign Management, Performance Marketing, Digital Advertising
