Customer Support Specialist

Location: Q City, Hyderabad

Work Schedule: 5 Days Working | 2 Rotational Week Offs

Shift: Night Shift (Mandatory)

Transportation: Two-way Cab Facility Provided

Eligibility Criteria

• Graduate in any discipline.
• Minimum 2 years of experience in international customer service, supporting chat or mobile messaging channels.
• Comfortable working in night shifts and rotational week offs.
• Typing speed of 50 WPM or above with 90% accuracy.
• Strong web navigation and internet research skills.
• Basic troubleshooting knowledge.
• Ability to multitask and efficiently switch between multiple screens, tools, and applications.
• Excellent verbal and written communication skills.

Key Responsibilities

• Deliver exceptional customer support by responding to customer inquiries through web chat, mobile messaging, and other digital communication channels.
• Build strong customer relationships by adopting a consultative approach, understanding customer needs, and providing effective first-contact resolution.
• Identify opportunities to recommend relevant products and services based on customer requirements.
• Meet and exceed quality standards, compliance requirements, and productivity targets.
• Navigate multiple systems and applications to efficiently resolve customer queries and enhance their digital experience.
• Accurately document customer interactions, including payment information, personal detail updates, address changes, and travel notifications.
• Ensure every customer interaction is handled professionally while maintaining high levels of customer satisfaction.
• Collaborate with internal teams to resolve complex customer issues within defined service levels.

Required Skills

• International Customer Support
• Live Chat Support
• Mobile Messaging Support
• Customer Relationship Management
• Strong Typing & Documentation Skills
• Multitasking & System Navigation
• Basic Technical Troubleshooting
• Excellent Written & Verbal Communication
• Customer Resolution & Problem Solving
• Attention to Detail

Skills Required
Customer Relationship Management, Attention To Detail, International Customer Support