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MetaMorph
Customer Success Manager | 2-5 yrs | B2B | Fintech Startup | Delhi/BangaloreMetaMorph • Delhi, India, IN
Customer Success Manager | 2-5 yrs | B2B | Fintech Startup | Delhi/Bangalore

Customer Success Manager | 2-5 yrs | B2B | Fintech Startup | Delhi/Bangalore

MetaMorph • Delhi, India, IN
26 days ago
Job description
About MetaMorph: We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°. About Our Client :A leading financial data intelligence and analytics company serving India’s banks, NBFCs, fintechs, investment advisors, and wealth management platforms . What You’ll Be Doin - g:Own the onboarding and implementation process for assigned customer account - s.Act as the primary point of contact for customers during the post-sales lifecycl - e.Build strong relationships with business and technical stakeholder - s.Coordinate with Product, Engineering, and Support teams to resolve customer queries and implementation issue - s.Conduct product demonstrations, training sessions, and feature walkthrough - s.Drive product adoption by educating customers on platform capabilities and best practice - s.Monitor customer health, platform usage, and engagement metric - s.Proactively identify risks and escalate concerns to internal teams when require - d.Support renewal conversations by ensuring customers realize value from the platfor - m.Identify opportunities for account growth through upselling and cross-sellin - g.Gather customer feedback and share insights with Product and Engineering team - s.Maintain accurate records of customer interactions, action items, and implementation progress using CRM tool s. What We're Looking - For2–4 years of experience in Customer Success, Client Success, Account Management, Technical Account Management, Implementation, Solutions Consulting, or Post-Sales Suppo - rt.Experience working with B2B SaaS, FinTech, or technology produc - ts.Strong communication and stakeholder management skil - ls.Ability to understand customer business requirements and translate them into actionable solutio - ns.Experience coordinating with cross-functional teams to deliver customer outcom - es.Excellent problem-solving and project coordination skil - ls.Customer-first mindset with strong ownership and accountabili ty.
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Customer Success Manager | 2-5 yrs | B2B | Fintech Startup | Delhi/Bangalore • Delhi, India, IN

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