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MetaMorph
Customer Success Lead | 3-8 yrs | B2B | Fintech Startup | MumbaiMetaMorph • Mumbai, India
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Customer Success Lead | 3-8 yrs | B2B | Fintech Startup | Mumbai

Customer Success Lead | 3-8 yrs | B2B | Fintech Startup | Mumbai

MetaMorph • Mumbai, India
8 days ago
Job description

About MetaMorph:

We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°.


About Our Client

:A leading financial data intelligence and analytics company serving India's banks, NBFCs, fintechs, investment advisors, and wealth management platforms

.
What You'll Be Doin

  • g:Own the complete post-sales customer lifecycle for enterprise account
  • s.Lead customer onboarding, implementation, product rollout, and go-live activitie
  • s.Act as the primary point of contact for strategic customer
  • s.Drive product adoption and ensure customers achieve measurable business outcome
  • s.Build strong relationships across technical and business stakeholder
  • s.Coordinate closely with Product, Engineering, QA, and Support teams to resolve customer issue
  • s.Understand customer workflows and recommend product enhancement
  • s.Conduct regular Business Reviews (QBRs), adoption reviews, and success planning session
  • s.Monitor customer health, usage metrics, risks, and engagemen
  • t.Proactively identify churn risks and execute retention plan
  • s.Drive renewals while identifying opportunities for upselling and cross-sellin
  • g.Manage customer escalations and ensure timely resolutio
  • n.Gather customer feedback and represent the Voice of Customer internall
  • y.Track implementation timelines, success metrics, SLAs, and customer satisfactio

n.
What We're Looking

  • For3–8 years of experience in Customer Success, Customer Success Management, Technical Account Management, Solutions Consulting, Implementation, or Enterprise Account Manageme
  • nt.Experience managing enterprise B2B SaaS custome
  • rs.Strong understanding of API-based SaaS products or technology platfor
  • ms.Ability to work with both technical and non-technical stakeholde
  • rs.Experience managing implementation projects across multiple tea
  • ms.Excellent stakeholder management and communication skil
  • ls.Strong project management and problem-solving abiliti
  • es.Comfortable handling customer escalations independent
  • ly.Data-driven approach to customer success and account heal

th.
Skills Required
Customer Success, Stakeholder Management, Implementation, Problem-solving, Project Management
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Customer Success Lead | 3-8 yrs | B2B | Fintech Startup | Mumbai • Mumbai, India

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