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Kotak Life
Vice President - Policy ServicingKotak Life • Mumbai, India
Vice President - Policy Servicing

Vice President - Policy Servicing

Kotak Life • Mumbai, India
26 days ago
Job description

Role: Head - Policy Servicing

Title: Deputy Vice President / Vice President

Department: Operations

Experience: 15 years +

Education: MBA

Work Location: Goregaon (East), Mumbai

Handling a team of professionals dealing in policy servicing of customer request and customer benefits pay-outs . Driving strategic projects – Unclaimed , NPS , Budget analysis etc

Key Responsibilities

  • Maintaining Payouts & non payouts TAT with accuracy
  • Driving critical & Strategic projects – Cost projects , Unclaimed drive with DC %, NPS drive, Monitoring controls on Outsourcing of PS activities etc
  • Handling IT projects, Data patch, system set up – CRM system
  • Quality controls with risk Management
  • Customer experience journey
  • Valuable Individual contribution


Skills Required
Policy Servicing, Budget Analysis, Quality Control, Risk Management
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Vice President - Policy Servicing • Mumbai, India

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