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Kushals Fashion Jewellery
Senior Style Associate - Nexus Mall - HyderabadKushals Fashion Jewellery • Hyderabad / Secunderabad, Telangana, India
Senior Style Associate - Nexus Mall - Hyderabad

Senior Style Associate - Nexus Mall - Hyderabad

Kushals Fashion Jewellery • Hyderabad / Secunderabad, Telangana, India
27 days ago
Job description
Job Description

Job Title

:

Senior Style Associate

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

:

Customer Focus

  • Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
  • Address issues professionally and ensure customer needs are met.
  • Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

  • Responsible for achieving store sales targets.
  • Drive solution-based sales by understanding customer needs and offering relevant products and services.
  • Focus on selling higher-value products to increase the average transaction value.
  • Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
  • Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

  • Adapt to changing customer needs and share product and customer insight with the team.
  • Demonstrate problem-solving skills to address challenges and manage resistance effectively.
  • Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

  • Utilize analytical thinking to make sound operational decisions.
  • Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

  • Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
  • Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
  • Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
  • Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

  • Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
  • Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
  • Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

:

  • Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
  • Must be above 20 years of age and below 35 years of age.
  • Basic computer skills and microsoft office
  • Proven track record of exceeding sales targets consistently
  • Experience in providing exceptional customer service and building strong customer relationships
  • Experience in mentoring team members
  • Experience in handling cash transactions and inventory management
  • Proficient in POS systems and other relevant retail technologies
  • Knowledge of visual merchandising principles
  • Positive and enthusiastic attitude
  • Excellent presentation and grooming standards
  • Flexibility and adaptability to work varied shifts

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Skills Required
POS Systems, Inventory Management, Basic Computer Skills, Microsoft Office
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Senior Style Associate - Nexus Mall - Hyderabad • Hyderabad / Secunderabad, Telangana, India

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