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nirvasa ayurveda
Assisstant Manager- HRnirvasa ayurveda • Delhi, India
Assisstant Manager- HR

Assisstant Manager- HR

nirvasa ayurveda • Delhi, India
25 days ago
Job description
Job Title: Assisstant Manager (Hr)

Department: Human Resources

Location: Gurgaon

Reports To: HR Head / Senior HR Manager

Job Type: Full-time

Role Summary

The Assistant Manager – HR is responsible for driving the organization's talent acquisition strategy while ensuring healthy employee relations and compliance. The role focuses on 70% Recruitment and 30% Employee Relations, ensuring timely hiring of quality talent and maintaining a positive work environment

Recruitment

Key Responsibilities:

  • Manage end-to-end recruitment for Customer Support Executives, Team Leaders, Quality Analysts, Trainers, WFM, MIS, and support functions.
  • Prepare manpower plans in coordination with business and operations teams.
  • Source candidates through job portals, employee referrals, walk-ins, social media, campus hiring, consultants, and internal databases.
  • Screen resumes and conduct HR interviews.
  • Coordinate interview schedules with hiring managers and operations.
  • Ensure timely offer rollouts, documentation, and pre-joining engagement.
  • Track recruitment metrics including TAT, source mix, offer-to-join ratio, joining ratio, and cost per hire.
  • Build talent pipelines for bulk hiring requirements.
  • Conduct recruitment drives, walk-in campaigns, and campus engagement activities.

Employee Relations

    • Act as the first point of contact for employee concerns, grievances, and disciplinary issues.
    • Investigate employee complaints and conflicts in a fair, confidential, and timely manner.
    • Provide guidance to managers and supervisors on ER issues and disciplinary actions.
    • Maintain documentation of all ER cases and outcomes.
    • Attrition analysis / Shrinkage analysis / Retention efforts / Win Back / ER calendar / Monthly / Weekly reviews with Ops and HR heads will be the main KPI's
Compliance And Policy Enforcement

    • Ensure adherence to labor laws, company policies, and ethical standards.
    • Draft and update HR policies and SOPs in compliance with labor and BPO industry standards.
    • Coordinate with legal counsel for sensitive or escalated issues as needed.
Engagement & Retention

    • Assist in designing and executing employee engagement programs.
    • Collect and analyze employee feedback through surveys, one-on-ones, and exit interviews.
    • Recommend retention strategies based on ER data and trends.
    • Shrinkage and attrition calling
    • 1to1's and skips meetings to understand issues and resolve
    • Monthly ESAT surveys
    • Disciplinary management
    • IJP roll out and owing the entire process
    • Weekly & Monthly R&R
    • Engagement calendar preparation and execution
    • Employee ticket management
    • Referral drive to support hiring mandate
Communication & Training

    • Conduct orientation and training sessions on company policies, POSH, workplace behavior, and conflict resolution.
    • Support change management and internal communication strategies for HR initiatives.
HR Support & Reporting

    • Collaborate with recruitment, payroll, and training teams as needed.
    • Generate monthly/quarterly ER dashboards, attrition reports, and engagement score analysis.
Key Skills & Competencies

    • Strong interpersonal and communication skills
    • Conflict resolution and negotiation abilities
    • Knowledge of labor laws and statutory regulations (India-specific)
    • Emotional intelligence and active listening
    • Discretion in handling confidential information
    • Proficiency in MS Office and HRMS systems

Skills Required
Ms Office, Employee Relations, Hr Policies, Recruitment
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Assisstant Manager- HR • Delhi, India

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