Description
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in India. This role is ideal for freshers or entry-level candidates who are passionate about providing exceptional customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers in troubleshooting issues and provide solutions to enhance their experience.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with team members to improve customer support processes and share best practices.
- Provide feedback to management regarding customer issues and trends.
Skills and Qualifications
- Excellent communication skills, both verbal and written, in English and Hindi.
- Strong problem-solving skills and the ability to think critically.
- Familiarity with CRM software and customer support tools is preferred.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Call HR Shubi: 91310 03135
Education
Bachelor Of Computer Application (B.C.A), Master OF Business Administration (M.B.A), Master in Computer Application (M.C.A), Bachelor Of Technology (B.Tech/B.E), Master of Library & Information Science (MLIS), Bachelor of Business Administration (B.B.A), Master of Public Administration (MPA), Masters in Technology (M.Tech/M.E), Bachelor of Commerce (B.Com), Doctor of Business Administration (DBA), Bachelor of Arts (B.A), Bachelor in Hotel Management (B.H.M), Post Graduate Diploma in Computer Applications (PGDCA), PGDM, Bachelor of Education (B.Ed), Post Graduate Programme in Management for Executives (PGPX), PGP
Skills Required
Data Entry, email etiquette , Problem Solving, Time Management, Troubleshooting, Active Listening, Conflict Resolution, Technical Support, Customer Service
