Sales Operations Manager

Sales Operations Manager - Permanent - India - ₹2,480,000 - ₹3,286,000 per annum - Working Hours: 5:30 PM - 2:30 AM IST Overview A leading global technology company is looking for an experienced Sales Operations Manager to drive the optimisation, governance, and scalability of its Go-To-Market (GTM) systems and revenue operations infrastructure. This role will be responsible for centralising functional ownership across the GTM technology ecosystem, improving operational efficiency, accelerating automation, and enabling data-driven decision-making across Sales, Marketing, Customer Success, and IT teams. The successful candidate will play a key role in transforming sales processes, implementing AI-enabled capabilities, improving system integrations, and ensuring GTM teams have the tools, workflows, and insights required to support revenue growth. This is an opportunity for a strong Sales Operations professional who can operate across complex technology environments, drive process improvement, and deliver scalable solutions that enhance business performance. Role & Responsibilities - Lead the design, optimisation, and governance of Salesforce and wider GTM technology platforms. - Own the improvement of sales processes by removing manual workflows and implementing automation across revenue systems. - Partner with Sales, Marketing, Customer Success, and IT teams to deliver integrated and scalable GTM solutions. - Design and optimise end-to-end sales processes including lead management, qualification workflows, pipeline processes, and team handoffs. - Establish governance frameworks and best practices for integrations, data quality, system usage, and operational workflows. - Evaluate, recommend, and implement new GTM technologies to improve productivity and support revenue growth. - Drive adoption of AI-enabled functionality across existing platforms to improve efficiency and automation. - Improve reporting capabilities and operational visibility, enabling teams to make faster, data-driven decisions. - Manage system enhancements and initiatives supporting customer retention, expansion, and GTM effectiveness. - Identify opportunities for continuous improvement across sales technology, processes, and operational execution. Essential Skills & Experience: - 5+ years’ experience in Sales Operations, Revenue Operations, GTM Systems, or a similar operational technology role. - Strong first hand experience with Salesforce and associated GTM platforms such as Outreach, ZoomInfo, or comparable tools. - Proven experience designing, implementing, and scaling automated sales processes and workflows. - Experience managing GTM technology ecosystems, integrations, and cross-platform data flows. - Strong understanding of CRM governance, data management, reporting, and operational best practices. - Experience evaluating and deploying modern technologies to support Sales, Marketing, and Customer Success teams. - Strong analytical mindset with the ability to translate operational data into actionable insights. - Excellent stakeholder management skills with the ability to influence teams across Sales, Marketing, Customer Success, and IT. - Ability to operate in a challenging environment, balancing strategic initiatives with first hand execution.