Talent.com
Amazon
SPS Associate, SPSAmazon • Mumbai - Virtual, MH, IN
SPS Associate, SPS

SPS Associate, SPS

Amazon • Mumbai - Virtual, MH, IN
28 days ago
Job description
Designation: Selling Partner (SP) Support Associate, SPS DESCRIPTION The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. Key Responsibilities: 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Fosters a positive and cooperative team environment. 10. Demonstrates Enthusiasm for learning and commitment to continuous improvement Key job responsibilities Basic Qualification 1. Graduate 2. Fluent in English language1 (basis requirement) with written and verbal communication skills 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) 4. Typing skills of 30 words per minute with an accuracy of 93% Preferred Qualifications 1. 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment 2. Business acumen in areas of e-commerce and retail is advantageous. - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Work rotating shift schedules and variable days off - Should be able to work in rotational and shift, should be a graduate Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Create a job alert for this search

SPS Associate, SPS • Mumbai - Virtual, MH, IN

Similar jobs

Children Senior Team Leader

TPMumbai, Mumbai (district); Konkan; Maharashtra, IN

Should have 1 year on paper experience of Team Leader.Must have experience into Inbound.Attrition, Shrinkage, CSAT, AHT.Interested candidates can share resume on:-. Show more

 • Promoted

M23T0: Customer Care Representative-Associate

FedExMumbai, Mahārāshtra, IN

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-activ... Show more

White Collar Crime

Adept Consulting PartnersMumbai, Mumbai (district); Konkan; Maharashtra, IN

White Collar Crime Lawyers – Opportunities with Leading Law Firms.We are working with leading law firms in Mumbai and Bangalore that are looking to hire Associates, Senior Associates, and Principal... Show more

 • Promoted • New!

Manager Accounting & Controls

FedExMumbai, Mahārāshtra, IN

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date<br>Grade - 15<br><br>The Finance Manager – (e.GST/VAT,... Show more

Account Management Executive

HOWLMumbai, Mumbai (district); Konkan; Maharashtra, IN

At HOWL, we launch and grow brands.We've done this for HRX, DBS Bank, American Express, Zee Live, Amazon Prime Music and Van Heusen to name a few.We believe that bringing curious, empathetic people... Show more

 • Promoted

Junior Account Associate/ Account Associate

PR Pundit Havas RedMumbai, Mumbai (district); Konkan; Maharashtra, IN

Junior Account Associate/ Account Associate, PR professional with knowledge and enthusiasm to work for our client partners across the Entertainment sector for our Mumbai office.Candidate should hav... Show more

 • Promoted

Financial Accountant Associate / Accountant / Senior

FedExMumbai, Mahārāshtra, IN

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date<br>Grade - 13<br><br>Oversee and review GL accounting ... Show more

Hub Team Leader - Housekeeping

TPMumbai, Mumbai (district); Konkan; Maharashtra, IN

Should have 1 year on paper experience of Team Leader.Must have experience into Inbound.Attrition, Shrinkage, CSAT, AHT.Interested candidates can share resume on:-. Show more

 • Promoted

AVP / VP - Collections Strategy & Operations | CAAS

MetaMorphMumbai, Mumbai (district); Konkan; Maharashtra, IN

Job Description – AVP / VP Collections.We are looking for an experienced Collections Leader to drive end-to-end retail loan collections strategy and execution.The individual will be responsible for... Show more

 • Promoted

Customer Care Representative - Associate

FedExMumbai, Mahārāshtra, IN

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-activ... Show more

Accounting Administrator Associate / Administrator/ Senior

FedExMumbai, Mahārāshtra, IN

We are looking for a detail-oriented Finance Clerical Associate to support the various RTR functions, such as Lease, Fixed Assets, cash management, intercompany, salary and wadges, professional fee... Show more

M4130: Accounting Administrator-Senior

FedExMumbai, Mahārāshtra, IN

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date<br>Grade - 6<br><br>We are looking for a detail-orient... Show more

Account Executive/Account Director

HOWLMumbai, Mumbai (district); Konkan; Maharashtra, IN

At HOWL, we launch and grow brands.We've done this for HRX, DBS Bank, American Express, Zee Live, Amazon Prime Music and Van Heusen to name a few.We believe that bringing curious, empathetic people... Show more

 • Promoted

Account Executive / Director

HOWLMumbai, Mumbai (district); Konkan; Maharashtra, IN

At HOWL, we launch and grow brands.We've done this for HRX, DBS Bank, American Express, Zee Live, Amazon Prime Music and Van Heusen to name a few.We believe that bringing curious, empathetic people... Show more

 • Promoted

SDR Lead (India)

PepperMumbai, Mumbai (district); Konkan; Maharashtra, IN

We are seeking an experienced leader to build an SDR/BDR and ABM function at Pepper.You should bring a proven track record of generating pipeline, achieving sales targets, and motivating teams thro... Show more

 • Promoted

Financial Control & Process Senior

FedExMumbai, Mahārāshtra, IN

Ship to Collect (STC); STC Processes & Controls Analysis; Corrective Actions; Process & Procedures; Performance Management of Vendors; Controls Testing (SOX); Outsourcing Monitoring; Standa... Show more

Customer Care Representative Associate

FedExMumbai, Mahārāshtra, IN

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-activ... Show more

Senior Training Lead

TPMumbai, Mumbai (district); Konkan; Maharashtra, IN

Should have 1 year on paper experience of Team Leader.Must have experience into Inbound.Attrition, Shrinkage, CSAT, AHT.Interested candidates can share resume on:-. Show more

 • Promoted

Team Member - Product

Jio Payments BankNavi Mumbai, Mumbai (district); Konkan; Maharashtra, IN

We are looking for a highly organized and collaborative Product Operations Associate to drive product efficiency, streamline cross-functional workflows, and support successful product launches.In t... Show more

 • Promoted

Performance Management Lead

TPMumbai, Mumbai (district); Konkan; Maharashtra, IN

Should have 1 year on paper experience of Team Leader.Must have experience into Inbound.Attrition, Shrinkage, CSAT, AHT.Interested candidates can share resume on:-. Show more