Non\-Voice Process Executive Basis Job

Non/-Voice Process Executive Basis Job Job Description/: The "Digital Engine " and "Operational Core " of our Business Process Outsourcing BPO and Shared Services business is the Non/-Voice Process Executive. Your main responsibility is to manage and resolve written communications, back/-office workflows, and digital transaction queues while voice teams handle live phone lines. This involves turning raw email requests, live chat strings, service tickets, and high/-volume data streams into structured resolutions, precise system registries, and impenetrable compliance records. As the "Guardian of Turnaround Time TAT Metrics, Documentation Accuracy, and First Contact Resolution Integrity, " you assume direct execution responsibility for handling customer chat logs, processing back/-office operations, verifying electronic documents, and updating user account data. Key Duties/: Written Communication & Digital Support Delivery/: Oversee large incoming email queues and live chat platforms, providing polished, well/-organised, and grammatically accurate responses to consumer questions. Back/-Office Transaction Processing/: Manage e/-commerce order routing within corporate systems, validate vendor documents, process claims, and update account credentials, among other quick backend data activities. Data Verification & Content Audit/: Examine incoming digital assets and documents to ensure their legitimacy and identify any inconsistencies with compliance prior to entry. Ticket Lifecycle Administration/: Ensure that complete case notes are recorded for each transaction by creating, tagging, tracking, and closing service files inside CRM platforms. Workflow Coordination & Escalation Tracing/: Determine which complicated case files need specialised technical interventions and route them between departments while keeping track of the client follow/-up. We invite you to apply and explore this exciting opportunity Warm Regards, HR /- Maria