Service Quality Lead, Onshore, GA and JP

This position represents the Service Quality Department in the APAC region - S.Korea, coordinates Service Quality activities and ensures that the Service Quality strategies are executed with highest focus on quality, safety and environment, and without compromising agreed processes. The key task is to ensure compliance of Service sites in the APAC region by performing site audits, Turbine inspection and managing RCCA's for top COPQ offenders, and reduce the cost of poor quality (COPQ), support in improving vendor recoveries

Responsibilities

1. Collaborate with Regional Service to ensure Good Quality being delivered to our Customers

2. Ensure compliance to ISO 1 Quality system

3. Support Regional Service on Quality Risks and prepare mitigation plans

4. Provide Monthly Quality reporting and monitor the performance

5. Conduct Quality awareness training for management and employees

6. Review the Quality gates and provide inputs if project is ready to TOC and Hand over to Service

7. Ensure problem solving process is performed for non-conformities and implementation of solutions

8. Ensure the quality objectives and targets of service are reached

9. Monitor the performance of NCR, CIR, CoPQ, Audits & assessments

. Support the evaluation of type of defects and preparing CIM candidates

. Ensure Customer satisfaction on Quality for the service delivered

. Ensure Customer queries and complaints are properly handled and closed

. Improve the Lost Production Factor in the region together with R & D and Service

. Develop Service Product audit plan and ensure on time execution

. Collect inputs for Regional Management review

Qualifications

• Bachelor degree in engineering

• Solid Service background

• Minimum years of experience

Competencies

• Self-motivated and very good communication skills

• Able to coordinate change and manage multiple stakeholders and suppliers

• Certified auditor in one of the following standards ISO 1

• Six Sigma Green Belt or equivalent will be an advantage

• Solid cooperation and communication skills

• SAP Knowledge & Quality tools

What We Offer

We offer you the opportunity to contribute to our work and to work in a multicultural and international company, where you have the possibility to expand your skills and develop professionally.

Build, oversee and manage the safety & quality strategy with the support of senior management

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.