ABHFL Collections Manager Flows Indore

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales Risk Policy Team on various aspects of collections resolution and delinquency trends Negative Areas Negative Profile Non-Starters SKIPs Fraud Cases etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations