Senior Cluster Manager HDFC BB Panipat

Job Purpose

Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.

Job Context & Major Challenges

Job Context: Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.

Job Challenges: High dependency on HDFC Bank relationships who may have their own priorities so alignment is the key.
Balancing between the process requirement and expectations of the Channel partners

Key Result Areas

	KRA (Accountabilities) (Max 1325 Characters)	Supporting Actions (Max 1325 Characters)
KRA1	Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company	interaction ( as per RH / ZHs defined grid ) with the channel partners all the key decision makers & build review mechanism per mapping basis decided Intervals downloading all the RnR activities to be run by BSLI
KRA2	Ensure smooth function of the sales and other processes in order to maximise business potential.	any product changes process change or change in any rules and regulations (internal / IRDA) with the help of different training module. in the actual sales and service aspects including sales calls issuance and complaint handling
KRA3	Maintain the expense gap in order to reduce the cost	the need of the expense commitment from the channel before any spending or allocation of the budget a SM wise expense tracker
KRA4	Ensure relevant people in the right place right time in order to maximise the productivity	Retention @ 90% levels to be maintained the strength of the resource and depending on that allocating job responsibility the opportunity of each business unit and allocating targets as per that develop and train team members to maximize productivity gaps / Vacancy to be filled within a TAT of T15 Days
KRA5	Ensure the right method of business acquisition in order get the profitable mix for the organisation	the business on regular basis quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T 72 Hrs necessary documented actions against defaulting employees on quality / conduct parameters
KRA6	Ensure Persistency targets ( from 2nd year ) as per the company norms so that renewals take place on time	MIS flow and Communication with Channel Partners on T-30 Basis ( T Being the renewal date ) queries as and when required to ensure that renewal takes place on time renewal status review mechanism to be followed internally
KRA7	Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line	innovative methods working with the relationship to enhance penetration of the database Review Mechanism to have 40% with 2 Case / Active @ 50K ATS to be focused Product Mix - Trad 50% : ULIP 40% : Term 10% 5.15% Business More than TATA Provide inputs for new products & Sales Pitch basis an in-depth understanding of Channel needs training needs for the in-house and channel partner teams Product Updates and Comparative Analysis should be shared with Bank Leadership / Hierarchy

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1