Customer Service Coordinator

Description

You will provide real-time assistance and guidance to resolve customer inquiries related to product access configuration account management support entitlements and general troubleshooting.

Responsibilities

• Responding promptly to helpdesk tickets via phone email or web-based channels
• Troubleshooting and resolving customer issues using established procedures and resources
• Documenting all customer interactions and resolutions in a ticketing system
• Escalating complex or unresolved issues to the appropriate technical teams and providing clear concise case notes
• Assisting with onboarding and support for new/existing users
• Collaborating closely with team members to ensure timely and accurate issue resolutions
• Maintaining a high standard of customer service and professionalism in all interactions

Qualifications

Career Level - IC0

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1