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Customer Success ManagerIngram Micro • Mumbai, Maharashtra, India
Customer Success Manager

Customer Success Manager

Ingram Micro • Mumbai, Maharashtra, India
28 days ago
Job description

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Job Responsibilities:

  • Map customer business objectives to Microsofts consumption milestones establishing clear success plans and governance frameworks.
  • Monitor analyze and maximize active usage of Azure Data & AI workloads systematically unblocking technical or operational barriers to consumption.
  • Identify white-space opportunities within existing customer environments to position advanced Microsoft Fabric capacities premium Copilot integrations and advanced Azure AI services.
  • Proactively track customer health metrics conduct regular Quarterly Business Reviews (QBRs) and execute strategies for at-risk deployments.
  • Help partners and enterprise clients quantify and showcase the return on investment (ROI) achieved through their implemented AI and data modernization workloads.
  • Collaborate with technical and commercial teams to ensure high renewal rates while building predictable pipelines for portfolio expansion.


Core Focus:

  • Deep understanding of capacity optimization workload monitoring and consumption metrics specific to Microsoft Fabric (OneLake Lakehouse Power BI capacities).
  • Familiarity with user adoption tracking consumption patterns and extension scenarios for Microsoft Copilot Studio and Azure OpenAI workloads.
  • Expertise in Azure cost management resource utilization analytics and optimizing cloud spend to drive healthy scalable platform growth.

Required Experience:

Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Customer Success Manager • Mumbai, Maharashtra, India

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