Digital Business Partner Research Services

Job Title: Digital Business Partner - Research Services

Job Location: Bangalore

About Syngene: Syngene () is an innovation-led contract research development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.

At Syngene safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability including following safety guidelines procedures and SOPs in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned
• Contributing to development of procedures practices and systems that ensures safe operations and compliance to companys integrity & quality standards
• Driving a corporate culture that promotes environment health and safety (EHS) mindset and operational discipline at the workplace at all times.
• Ensuring safety of self teams and lab/plant by adhering to safety protocols and following environment health and safety (EHS) requirements at all times in the workplace.
• Ensure all assigned mandatory trainings related to data integrityhealth and safety measures are completed on time by all members of the team including self
• Compliance to Syngene s quality standards at all times

Core Purpose of the Role:

Lead the end-to-end IT business partner function for R&D and enterprise scientific systems (ELN CRS Compound Inventory integrations). Identify and implement automation opportunities using modern and AI-driven technologies. Champion robust IT governance delivery excellence security and compliance (internal/external audits) while enabling business agility through data products dashboards and platform integrations.

Key Responsibilities:

1) Business Process Innovation & Automation

• Identify opportunities to improve and automate scientific and enterprise processes using latest technologies (AI workflow engines low-code RPA).
• Conduct value stream mapping and deliver measurable efficiency gains (cycle time reduction right-first-time manual effort elimination).
• Establish an Automation CoE playbookuse cases ROI frameworks reusable components.

2) Technology Strategy & Delivery

• Lead develop and implement new technology initiatives that strengthen competitive advantage and profitability.
• Drive product roadmaps for ELN (Chemistry/Biology) CRS compound inventory and their integrations (e.g. MOSAIC Scigilian LIMS instruments).
• Govern project lifecyclecharter backlog MVPs releases hypercarewith strong vendor and QA coordination.

3) IT Program & Vendor Management

• Lead multiple projects in collaboration with business users QA and vendors; ensure scope clarity timelines budgets SLAs and risk management.
• Run weekly governanceRAIDs burnups milestone trackingand ensure transparent communication to stakeholders.

4) Continuous Improvement of IT Systems

• Oversee and drive continuous improvement across IT deliverySLA adherence change success rate release quality and support readiness.
• Maintain and enhance enterprise applications (ELN CRS compound inventory system) and their integrations with internal tools.

5) Compliance Security & Audit Readiness

• Support internal/external audits (ITGC CSV/GxP data privacy); coordinate closely with QA.
• Ensure adherence to SOPs change control validation (21 CFR Part 11 where applicable) access management and secure software development practices.

6) Liaison with Scientific Development Teams

• Partner with scientists and R&D stakeholders to provide hardware/software resources develop new tools automate workflows and ensure robust security.
• Facilitate instrument integrations data acquisition pipelines and lab digitization.

7) AI & Advanced Analytics Enablement

• Leverage AI/ML to automate data capture curation reconciliation and decision support across R&D workflows.
• Promote responsible AI (model governance bias checks audit trails) and scalable MLOps.

8) Data Lake & Dashboards

• Support Data Lake initiativesdefine data contracts lineage security (RBAC/ABAC) PII/PHI safeguards.
• Deliver business dashboards for internal and client views; enforce data quality (DQ rules profiling) and cataloging.

Syngene Values

All employees will consistently demonstrate alignment with our core values

• Excellence
• Integrity
• Professionalism

Qualification & Experience:

Education: BE/BTech/ME/MTech in Computer Science/IT or related; MBA preferred.

Experience: Recognized expert IT for R&D/Pharma/Biotech/Chemical industries with in product/program leadership.

Domain Expertise: ELN (Chemistry/Biology) LIMS compound registration/inventory instrument integration CSV/GxP.

MUST HAVE CLINICAL TRIAL EXPERIENCE

Tech Skills:

• Integrations/APIs (REST event-driven ETL/ELT) microservices message queues
• Data platforms (Data Lake/warehouse metadata/cataloging)
• AI/ML basics RPA/low-code platforms workflow tools
• Cloud (Azure/AWS) DevOps CI/CD IaC
• Security (IAM encryption audit logging) data governance

Tools (Preferred): Dotmatics ELN MOSAIC Scigilian LIMS Azure Data Lake/Databricks/Power BI ServiceNow/Jira/Confluence GitHub/Azure DevOps.

Certifications (Good to have): PMP/PRINCE2 CSM ITIL Azure/AWS Cloud GxP/CSV Data Governance.

Core Competencies

• Strategic thinking & product mindset
• Stakeholder management & executive communication
• Vendor negotiation & contract/SLA management
• Risk management & audit readiness
• Data-driven decision-making
• Change leadership and coaching culture

Equal Opportunity Employer:

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by applicable legislation or local addition Syngene will provide reasonable accommodation for qualified individuals with disabilities.

Employment Type : Full Time
Experience: years
Vacancy: 1